SONDA Colombia S.A.
|Data Center Operator - Level 1C
Bogota, Colombia, Colombia
Summary
Orchestrated critical L1/L2 data center operations, encompassing infrastructure monitoring, user support, data protection, and systems administration, ensuring high availability and compliance for 300+ servers and 1,000+ services.
Highlights
Achieved and sustained a 97% SLA compliance rate over 5+ years in a multi-client data center, reducing average ticket resolution time by ~30% through optimized prioritization and documented procedures.
Proactively monitored 300+ physical/virtual servers and 1,000+ network services using PRTG, Dynatrace, and Nagios, ensuring continuous uptime and stability for the production environment.
Executed comprehensive backup and recovery cycles for 6 TB of business-critical data across multiple datacenters with Veritas Backup Exec, and successfully restored services during vCenter host failures using VMware and Zerto.
Documented 20+ critical operational processes and trained multiple colleagues on ITSM tools and monitoring, significantly reducing new team member onboarding time and increasing first-contact resolution rates.
Managed user access, group policies, and configurations across Windows Server and Linux environments, while participating in large-scale security patching and server hardening initiatives.